Consider the bad comments of users towards a business that advertises on the social network.

The new Facebook policy now allows users to submit their complaints about companies that make advertisements in the social network with which they have had a problem due to misleading advertising.

According to the portal The Verge, it is a new function designed to help Facebook fight against all types of advertising abuse within its platform.

If the customer bought a product through social media ads and the buyer does not feel satisfied with the product, he can file the complaint and if there are enough users who complain about the business, the social network will prohibit the company from publishing advertisements.

The Verge said that the US giant said it is trying to combat "bad shopping experiences", which can cost customers and also frustrate them with Facebook.

The problem areas in which Facebook is particularly interested are: shipping time, product quality and customer service. So that if a company offers a bad service or products that do not meet the expectations of the customer, they will have problems with the platform.

What happens if a company wants to claim?
Facebook said that companies will have the opportunity to improve their service. The social network after sending notifications to users to ask them about their shopping experience, will inform companies about the negative comments.

The above in order for the company to detect the problems it is having with its customers and change the negative aspects. If customer comments do not improve after that warning, Facebook will eventually begin to limit the number of ads on the platform, and then prohibit them.

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